Organized garbage collection implementation update

UPDATE (10/7/2021): Waste Management is bringing in more crews today, tomorrow and Saturday to catch up on its backlog of cart swaps. New carts will be delivered to all Waste Management customers by the end of the day on Saturday. Residents should leave their current carts out for pick-up and can continue using them until they are picked up. Waste Management will start picking up existing carts on Saturday and continue next week on regular collection days too. We apologize for the confusion and delay.
 
Waste Management will be reaching out to all of its customers directly with the following message:
 
“This is Waste Management with an important message about the delivery of your recycling, organics, and trash carts for the City of Richfield program. We have encountered an unexpected delay in the delivery of your carts and deeply regret that we are unable to deliver your carts on the scheduled date. We expect to deliver your new carts within the next few days. Please leave your old cart accessible and visible from the street for removal. Should you have any questions about your cart delivery please call Waste Management at 952-890-1100 or by email to wmeservice@wm.com.”
 
Both Aspen and Republic are on schedule in terms of swapping out their customer's garbage, recycling and organics carts.

All residents who are still in possession of their old carts should leave them at the curb until they have been collected. 


UPDATE (10/5/2021): Waste Management is a little behind on swapping residents’ garbage, recycling and yard waste carts, but look to catch up as the day progresses. If you are an existing Waste Management customer who will be remaining with the company after the transition to organized garbage collection, your carts will not be swapped out at this time unless you requested a cart size change or added additional services. All questions regarding organized garbage collection should be made to the city’s Sustainability Team by emailing garbageandrecycling@richfieldmn.gov or calling 612-861-9188. 

ORIGINAL INFORMATION: It has been almost a year since city officials start exploring the possibility of transitioning to organized garbage collection and implementation of the program is almost here. Final details regarding service transition and how residents can be prepared are now available.

Organized garbage collection implementation will commence during the week of October 4.

During transition week, residents must put all of their current garbage, recycling and yard waste carts out for collection on their new service day, which may or may not be their current service day. This applies to all services, even if that week is not your scheduled recycling or yard waste week. Residents can reference the map they recently received in the mail to see what their service day will be.

Current carts will be emptied by residents’ new garbage hauler and picked up. New carts will be delivered that day. Residents should leave their current carts out until they are picked up.

During the transition period, a resident may receive the incorrect cart sizes. If residents requested a specific cart size and didn’t receive it, they should contact the city’s Sustainability Specialist Rachel Lindholm by calling 612-861-9188 or emailing rlindholm@richfieldmn.gov. If residents received the correct sizes, but would like to change it, they can contact their hauler starting December 1. There is no additional cost for the first cart swap.

Residents do not need to call their haulers to cancel their existing service or to set up new accounts.

After October 4, haulers will start the refund process for current customers, as applicable. Residents do not need to call their hauler to get refunded.

Haulers will start billing residents on October 5 for service for the remainder of 2021.

Currently, if residents have yard waste collection or signed up before September 1, it will automatically continue as a weekly service through November 30. All yard waste collection customers will automatically receive a cart, unless otherwise requested.

Residents will be receiving a detailed services guide in the mail before organized collection starts in October. It includes a collection schedule calendar, information about services, and service rates.

Residents will need to contact their hauler with all service requests starting October 4.

If residents have questions about the new system or the transition, they should contact Richfield’s Sustainability Specialist Rachel Lindholm by calling 612-861-9188 or emailing rlindholm@richfieldmn.gov.  

Trash Collection Days - NEW