COVID-19 Frequently Asked Questions

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For a list of comprehensive Frequently Asked Questions (FAQs) regarding the COVID-19 virus, visit the Center for Disease Controls extensive list of questions and answers

Para más información, visite la página web del Centros para el Control y la Prevención de Enfermedades:

Am I in danger of losing my housing or being evicted?

  • Homeowners should contact their lender if they will have difficulty making their mortgage payments. Many banks are offering delayed payment programs in light of the COVID-19 outbreak. See the Resident Resources page for more resources.

 Is the city shutting down due to the COVID-19 pandemic?

  • No, not at this time. While the city facilities are currently closed to the public, the city of Richfield is taking innovative steps to continue city services while keeping staff and residents safe. Essential emergency services from the police and fire departments will continue to be staffed 24 hours a day, as well as the operations of city water, sewer, street services and other municipal infrastructure. In addition, many staff are working remotely and available via email. Find the staff directory here.

Where can I get the most up-to-date information about the COVID19 pandemic in Minnesota?

  • The Minnesota Department of Health (MDH) has timely, regular updates on its website. Visit for the most up-to-date information. MDH also has two hotlines for more information:
    • School and child care questions: 651-297-1304 or 1-800-657-3504, 7 a.m. to 7 p.m.
    • Health questions: 651-201-3920 or 1-800-657-3903, 7 a.m. to 7 p.m.

    Additionally, the office of the Governor, Tim Walz, has a robust website with great information about the state's response to COVID-19. More information at:

How can I protect myself from COVID-19?

  • Wash your hands thoroughly with soap and water for at least 20 seconds. Stay home when you are sick to stop the transmission of germs and illness. Cover your cough, or cough into your elbow. Practice social distancing and avoid gatherings of more than 10 people, especially if you belong to a high-risk group.

Should I wear a facemask?

  • The guidance for using facemasks is changing as the COVID-19 situation unfolds. Currently, MDH is recommending that Minnesotans wear cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies). These masks help prevent your germs from infecting other. Wearing a mask does not protect you from others who may spread the virus. So, whether or not you wear a mask, you still need to wash your hands frequently, cover your cough, and practice social distancing by keeping at least 6 feet of space between people. More information here.

How else can I prepare for this pandemic?

  • Keep an extra supply of prescription and non-prescription medicine on hand. Monitor your food supply and keep enough on hand in case your household is required to be quarantined for 14 days.

How can I stay informed about city actions?

  • Follow the city on social media, on both Facebook and Twitter. Check the COVID-19 webpage for the most timely updates from the city’s Public Health representative.

Is my tap water safe to use and drink?

What should I do if I have other questions?

  • Questions about city functions during the COVID-19 pandemic can be directed to
  • Questions regarding the COVID-19 virus (symptoms, treatment, protocol), can be found on the MDH website,, or by calling the hotlines listed above.