Organized Collection


Richfield has organized residential curbside garbage, recycling, organics, yard waste, and bulky item collection services for 1-3 unit homes, joining a growing number of cities and towns in Minnesota and a common nationwide practice.  This means that existing haulers each get a number of Richfield households to serve, equal to their market share, and in the same area to coordinate collection more easily. This program has reduced the number of garbage trucks traveling on roads in Richfield, reduce air, noise, and other forms of pollution, and save most households money. 

Hauler Zones and Service Days
CLICK HERE for an interactive map that shows the hauler zones and new service days. Click on the magnifying glass in the top right corner and type your address in the box. Click on your address box to see the information.

Richfield Service Guide
Click here
to view the complete services guide that was mailed out to residents. This includes rates, service calendar, accepted items lists, and more. 
PLEASE NOTE: Waste Management's email address is wmeservice@wm.com. 

Sign up for Organics Collection
(for single family household, twinhome, or duplexes only)
Residents can sign up at any time for this service by contacting their hauler or City staff at 612-861-9188 or rlindholm@richfieldmn.gov. Residents have to sign up for the service to receive a cart for organics collection, but all residents under the organized collection system will be charged for the service, regardless of participation. If you would like to learn more about what organics includes, click here.

Walk-Up Service Form
Residents who need assistance in transporting their carts to the curb/alley may apply for “walk-up service.” Carts will need to be set out to a location accessible to both the resident and hauler (details are given on the form). The service is provided at no extra charge for those needing it due to disabilities and other limitations. If residents request it for convenience reasons, there is a service charge. City staff will verify the viability of the walk-up service request and will share the information with the resident's hauler. If you had walk-up service prior to the new system, please fill out the form anyway because haulers didn't have complete records of who had this service.

Program Exemption ("Opt-out") Form 
The Citywide garbage and recycling program requires all eligible residents to participate in order to be successful. It is expected that residents have means to properly dispose of garbage, recycling and yard waste materials, even if they do not participate in the program. An application is required in order to process the request to not participate. Sharing garbage service is not an approved alternative collection method.

Service Rates

Directions Service Quarterly Cost (including all taxes and fees) Annual Cost (including all taxes and fees) *just for reference; all will be billed quarterly*
Pick one option (service is required) 35 Gallon Trash (biweekly) 28.17 112.68
35 Gallon Trash (weekly) 35.7 142.8
65 Gallon Trash (weekly) 45.09 180.36
95 Gallon Trash (weekly) 54.48 217.92
Required Recycling (biweekly, any size) 17.52 70.08
Required charge; opt in for cart Organics (weekly, 32 gallon) 15 60
Optional Yard Waste (April 15-Nov 30) N/A 100
Optional Yard Waste, pay-per-bag $5 per bag  
     
*Recycling rate in the mailed services guide ($21/qtr) reflects the cost before the credit. The rate here is accurate to what residents will be billed.*    


bulky items

Questions or feedback? Contact Rachel Lindholm at rlindholm@richfieldmn.gov or at (612) 861-9188.

Frequently Asked Questions

How will yard waste collection work for the rest of 2021? // Como funcionara la recoleccion de desechos de jardin durante el resto de 2021?
Residents will have a yard waste cart delivered if they currently have a yard waste seasonal subscription. YW collection will continue on a weekly basis until Nov. 30, 2021, weather permitting. Residents will not be refunded or recharged any amount for 2021 YW collection.

A los residentes se les entregará un bote de basura dedicada para desechos de jardín si es que ya tienen una suscripción de desechos de jardín de esta temporada. La recolección de desechos de jardín continuará cada semana hasta el 30 de noviembre de 2021, si el clima lo permite. No se reembolsará ni se les cobrara a los residentes ninguna cantidad por la recolección de desechos de jardín en 2021.

How will residents be billed? // Como se facturara a los residentes?

Your hauler, as assigned by the organized system, will be billing you directly. This could be the same hauler you’ve had or a different one. You will receive notification about your hauler before billing occurs.

The City has considered municipal billing, but there is neither sufficient existing staff capacity nor funding available for more staff at this time. With consistent rates across all haulers, there should be fewer billing errors.

Su compañía de recolección de basura, según lo que el sistema organizado haya asignado, le facturará directamente. Este podría ser la misma compañía que ha tenido antes o una diferente. Recibirá una notificación sobre su compañía antes de que se produzca la facturación.

La ciudad ha considerado la facturación municipal, pero no hay suficiente capacidad de personal existente ni fondos disponibles para más personal en este momento. Con tarifas consistentes en todas las compañías de recolección de basura, debería haber menos errores de facturación.

What are "organics" and what does it have to do with trash/recycling collection? // Que significa "organicos" y que tiene que ver con la recoleccion de basura / reciclaje?

Organics, also known as compostable materials, are items that can be separated from the trash and turned into compost, which greatly reduces the large amounts of methane that is released through the decomposition of food. Organics include food scraps (even bones, shells, etc.), non-recyclable and food-soiled paper (egg cartons, pizza boxes, newspaper, etc.), BPI certified compostable products, and more. 

These materials make up a large percentage of what is in most people’s trash cans. Not only do organics decompose in landfills and release a lot of methane (a very concentrated greenhouse gas), but there are also significant economic impacts to every household. Households that throw away organic materials throw away more trash and can pay more for service, depending on the size of their trash cart.

State and county taxes are applied to garbage charges only, further incentivizing recycling and organics collection. The current total is 25.25% with the Minnesota Solid Waste Management Tax rate of 9.75% and the Hennepin County Solid Waste Management Fee of 15.5% (which increased from 9% on 4/1/19). All of this means that the more trash a household generates, the more they are paying in extra taxes and fees on their bill.           


Los orgánicos, también conocidos como materiales para compost son elementos que pueden separarse de la basura y convertirse en abono, lo que reduce en gran medida las grandes cantidades de metano que se liberan a través de la descomposición de los alimentos. Los orgánicos incluyen restos de comida (incluso huesos, cáscaras, etc.), papel no reciclable y manchado de alimentos (cartones de huevos, cajas de pizza, periódicos, etc.), productos certificados para compost por BPI y más.

Estos materiales constituyen un gran porcentaje de lo que hay en los botes de basura de la mayoría de las personas. Los productos orgánicos no solo se descomponen en los vertederos y liberan una gran cantidad de metano (un gas de efecto invernadero muy concentrado), sino que también hay impactos económicos significativos para todos los hogares. Los hogares que tiran materiales orgánicos tiran más basura y pueden pagar más por el servicio, dependiendo del tamaño de su bote de basura.

Los impuestos estatales y del condado se aplican solo a los cargos por basura, lo que incentiva aún más el reciclaje y la recolección de productos orgánicos. El total actual es del 25,25% con la tasa del Impuesto sobre el Manejo de Residuos Sólidos de Minnesota (Minnesota Solid Waste Management Tax) del 9,75% y la Tarifa del Manejo de Residuos Sólidos del Condado de Hennepin (Hennepin County Solid Waste Management Fee) del 15,5% (lo cual aumentó del 9% el primero de abril del 2019). Todo esto significa que cuanta más basura genera un hogar, más están pagando impuestos y tarifas adicionales en su factura.

 

What will this program mean for residents once it is implemented?

An organized collection system will mean that some residents might have a different hauler, depending on the allocation determined with haulers during negotiations. The hauler will bill and communicate with residents directly. City staff will be able to help provide more education and communication about citywide service, which is currently not easy or possible due to the differences between haulers.

How will residents be able to ask the city to intervene with the assigned hauler if customer service is unacceptable? (This question was submitted by a resident.)

Some residents currently contact staff in these situations anyway. The difference is that the City currently doesn’t really get involved in private business transactions, and City staff are not preemptively updated by haulers about any service related issues. This would change for the better under an organized system. Not only would staff have designated contacts, but they would be kept up to date on hauling in the city, which would help them inform residents and make sure haulers are also communicating with their customers in a timely manner.

How will the city step up to ensure that customer service and billing are accurate, reliable, and high quality across all authorized haulers? (This question was submitted by a resident.) //  Que va hacer la  ciudad para garantizar que el servicio al cliente y la facturacion sean precisos, confiables y de alta calidad en todas las companias de recoleccion de basura autorizadas? (Esta pregunta fue enviada por un residente).

The biggest way the City would be able to hold haulers accountable is through the legal contract they’d sign. In this, financial penalties (liquidated damages) can be assessed for various infractions. This is not something that really exists in an individual agreement between a resident and a hauler. City staff have been and will continue to be very involved with all details and very responsive to resident concerns or issues. If inaccurate billing happens, staff will work as quickly as possible to connect with the hauler to fix the situation. They would also be checking in regularly with all haulers before an organized system launches, to ensure that billing information is accurate from the beginning, and that residents have been pro-actively communicated with.

With standard rates for all haulers, and organized sections of the city to pick up, the opportunities for errors on the haulers’ part should be significantly decreased. Hearing this concern about/experience with missed pick-ups and other negative service experiences from many residents has been one of the many reasons why the City is looking at organizing collection - to help protect and advocate for Richfield residents.

Las compañías de recolección de basura van a firmar un contrato legal, esta es la mejor manera que la ciudad puede garantizar transparencia y responsabilidad. En esto, las sanciones económicas (indemnización por daños y perjuicios) se pueden evaluar por diversas infracciones. Esto no es algo común que existe realmente en un acuerdo individual entre un residente y una compañía de recolección de basura. El personal de la ciudad ha estado y seguirá estando muy involucrado con todos los detalles y muy atento a las inquietudes o problemas de los residentes. Si ocurre un error en una factura el personal trabajará lo más rápido posible para conectarse con la compañía y solucionar la situación. También se verificarían regularmente con todas las compañías de recolección de basura antes de que se lance un sistema organizado, para garantizar que la información de facturación sea precisa desde el principio y que los residentes se hayan comunicado de manera proactiva.

Con tarifas estándar para todos los transportistas de basura y secciones organizadas de la ciudad para recoger, las oportunidades de errores por parte de los transportistas deberan de reducirse significativamente. Hemos escuchado dé las  experiencias con botes de basura olvidados más otras experiencias negativas de servicio y esto ha sido una de las muchas razones por las que la Ciudad está buscando organizar la recolección de basura, para poder ayudar a proteger y defender a los residentes de Richfield.

Am I required to participate in this system? Can I opt out?

By county ordinance all single family households and multi-family dwellings must have recycling collection. Additionally by January 2022, all cities in Hennepin County will be required to provide the opportunity to participate in curbside organics collection to residents in single-family households and multi-family dwellings up to 4 units.

Residents will be allowed to submit an application to opt out of the organized system but it will be contingent upon having satisfactory disposal options for all waste streams, and be subject to approval from city staff. Opting out does not allow residents to then contract with their hauler of choice.

Can I suspend service for extended leaves of absence/snowbirds?

Yes, there will be an extended hold policy for residents to suspend service and not be charged while away. An absence of at least 4 weeks is required and the annual total absence cannot exceed 6 months.

I don't produce enough stuff to compost.

You probably do and you don’t even know it! Around 25-30% of the trash generated by a typical household is compostable materials. It includes any and all food scraps (including meat and bones), unlined paper products (including delivery pizza boxes, egg cartons, tissues, paper towels, 100% cotton balls and q-tips, coffee filters, paper bags and newspapers that can’t be recycled), toothpicks, chopsticks, flowers/houseplant trimmings, fur or hair, BPI certified compostable items, and much more! Even if you currently have backyard composting, there is a lot more that curbside collection can take, and keep out of the trash.

Will bulky/large items be picked up? What are the prices?
Yes, bulky items and electronics will be able to be picked up through a pay-per-item system. Residents will need to contact their hauler to schedule this service. Prices are included below:
bulky items
electronics
Can service be tiered? Is cart size universal? (These questions were submitted by residents.)

Different cart size options for garbage, recycling, and yard waste will continue to be available. This includes 35, 65, or 95 gallon options (or something similar to those sizes).

A similar pricing structure for garbage will continue, with larger carts paying a higher service rate than smaller carts. The City is also introducing an Every Other Week garbage collection option for residents who generate a smaller amount of waste, something that is especially common when people separate their organics as well.

Why is the City organizing this?
There are a variety of benefits to an organized system, with some  being specific to a consortium approach, which is what the city is required to pursue at this time. These benefits are broadly economic, environmental, and social. Here is a document with numerous benefits listed and explained more in-depth. 

As an example, the chart below shows that there are significant portions of the waste stream that can be diverted correctly to more beneficial disposal methods like recycling,  composting, and reuse. An organized system will streamline education so residents have a better idea of where different materials should go. Reducing the amount of waste that's thrown away will result in savings for residents as well as environmental benefits from both collecting and incinerating/landfilling less waste.

waste comp

Common concerns and feedback from residents about the current system include:

  • Frustration dealing with haulers and constantly shopping around when rates are raised
  • A large number of trucks traveling up and down neighborhood streets at higher speeds due to infrequent stops
  • Public dumping around town as a result of residents potentially not having waste collection services
  • Lack of bargaining power as one household, especially when it comes to surprise charges or rate increases
Are all haulers required to charge the same rates city wide? (This question was submitted by a resident.)

Yes. An organized system does not permit haulers to charge different rates. Agreed upon rates are determined during the negotiation process.

What is the length [# years] being considered for the organized contract? (This question was submitted by a resident.)

Per state statute, the initial organized contract must be for 7 years.

If billing is coming from the hauler, who is overseeing the hauler on the correct billing amount? (This question was submitted by a resident.)

The City will not see resident bills as billing will be done between the resident and the hauler. Residents will be responsible for insuring their rate matches the contracted price, although the standardization of services and pricing should help billing become more straightforward for residents to understand.

Can I see the contract?
You can read the contract here.
How long has this been under way?
This document highlights the organized collection process to this point, including the public engagement meetings that have been done.